dkwi's commitment to responsible gaming
Know your limits for fun — dkwi believes gaming should be a source of entertainment, not stress. Your safety and well-being are our top priority.
Important Notice: Online gaming and betting are for entertainment purposes only. This is not a reliable source of income. Only spend money you can afford to lose. dkwi is always here to help keep gaming enjoyable and in control.
dkwi is committed to creating a safe, transparent, and responsible gaming environment for players in Bangladesh. We believe every player has the right to set their own limits and should have access to the right tools and support to stay within them. On this page, you can learn in detail about all the responsible gaming tools available at dkwi, warning signs, and ways to get help.
Our commitment
Safe & Secure Platform
dkwi uses SSL encryption and fair play technology. Your personal information and transactions are fully protected at all times.
Fair play guarantee
All our games are powered by verified Random Number Generator (RNG) technology. Every result is determined independently and impartially.
Age verification system
The minimum age to open an account at dkwi is 21. We strictly verify age and keep minors from accessing the platform.
Setting deposit limits
You can set your own daily, weekly, or monthly deposit limit. The limit takes effect immediately and can only be increased after 7 days.
Time-out and break feature
Whenever you feel you need a break, take a time-out from 24 hours up to 6 weeks. During this period, your account will be completely inactive.
Round-the-clock support
If you experience gaming-related issues, dkwi's 24/7 live chat and email support team is always ready to help in Bengali.
For adults only
The minimum age to create an account and play at dkwi is 21. It is strictly prohibited for anyone under this age to operate or play on an account. If you believe someone underage you know is using the platform, contact our support immediately.
Tools to keep yourself protected
dkwi provides multiple self-control tools to help you play responsibly and safely. Contact our support team to activate any of these tools.
Deposit limit
Set your own maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; increasing a limit takes effect after 7 days.
Session time limit
Set how long you play in a single session. When the time is up, you will automatically receive a notification and the session will end.
Time-out break
Temporarily close your account for 24 hours up to 6 weeks. During the break, logging in or making deposits is not possible.
Self-exclusion
Close your account on a long-term or permanent basis. Once this decision takes effect, it cannot be reversed before the set period expires.
How do you activate these tools?
To activate or change any responsible gaming tool, contact our 24/7 live chat support or send an email to:
Our support team provides assistance in both Bengali and English and handles your request with the highest level of confidentiality.
Warning signs of a problem
When gaming shifts from entertainment to a problem, certain specific signs appear. If you notice any of the following in your life, please seek help — this is not weakness, it is a courageous decision.
- You are spending more than your budget and cannot bring the situation under control.
- You keep playing to recover lost money and end up losing even more.
- Gaming is creating tension in your relationships with family or friends.
- You are neglecting work, studies, or daily responsibilities to spend time gaming.
- You feel restless, irritable, or anxious when you stop gaming.
- You are taking out loans to play or spending money set aside for essential expenses on gaming.
- You are hiding your gaming activity from family or friends.
Tips for responsible gaming
Set a budget first
Before each session, decide for yourself — what is the maximum amount you will spend today. Stop when you reach that limit. You can manage this automatically by setting a deposit limit at dkwi.
Set a time limit
Do not play for long stretches at a time. Take breaks after a set period. Use an alarm or timer and make use of the session limit tool.
Play with a clear head
Never play when you are upset, tired, or have been drinking. In these states your judgment is reduced and the risk of losing more increases.
See gaming as entertainment
Gaming is not a way to earn money — it is entertainment. Winning happens, and so does losing. It is wiser not to chase losses trying to recover money you have already lost.
Reach out for help
If gaming becomes a problem, there is no need to face it alone. The dkwi support team is here for you. Our trained support representatives speak Bengali and can help you with complete confidentiality.
Remember, asking for help is not a sign of weakness — it takes courage. The sooner you acknowledge a problem and seek support, the sooner things will improve. dkwi always places your well-being above gaming.
Contact us
Frequently Asked Questions
Enjoy dkwi safely
Play responsibly — enjoy our games, cricket betting, and slots.