dkwi's Privacy Policy
Your personal information is of the highest importance to us. Read this policy for full details — how dkwi collects your information, what it is used for, and how it is kept secure.
Introduction & Scope
This Privacy Policy ("Policy") is issued by the dkwi platform ("we", "our", "dkwi") and applies to all members and visitors ("you", "user") who use the website at https://dkwi.lat.
By creating an account, logging in, or using any of our services on the platform, you are considered to have accepted the terms of this Policy. Please read this document carefully.
dkwi believes that information privacy is a fundamental right. We use your personal information solely to provide you with better service and do not disclose it to any unauthorised party.
What Information We Collect
When you register with dkwi and use our services, we may collect the following types of information:
2.1 Information You Provide Directly
- Name, address, and contact details (email, mobile number)
- Username and password provided at account creation (stored in encrypted form)
- Date of birth — required for age verification (21+)
- Identity verification documents (national ID card, passport, etc. — where applicable)
- Financial transaction information: account details used for bKash, Nagad, Rocket, or bank transfers
2.2 Automatically Collected Information
- IP address, browser type and version
- Device information (operating system, screen resolution)
- Date, time, and duration of site visits
- Pages visited and links clicked
- Referral source (how you arrived at our site)
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies. Cookies are small data files stored on your device. They help us improve site functionality, remember your preferences, and analyse site usage. You can manage cookies through your browser settings, though disabling certain cookies may limit site functionality.
Purpose of Use of Information
dkwi uses your information only for lawful and transparent purposes. Full details are provided below:
3.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposit (bKash, Nagad, Rocket, bank transfer) and withdrawal transactions
- Providing bonuses and promotional offers
- Technical operation and maintenance of the platform
- Managing the VIP programme and calculating cashback
3.2 Security and Compliance
- Verifying that users meet the minimum age requirement (21 years old)
- Preventing fraud, money laundering, and other illegal activities
- Maintaining account security and blocking unauthorised access
- Implementing responsible gaming protection measures
3.3 Communication and Customer Support
- Providing support via live chat or email ([email protected])
- Sending important account-related notifications
- Sending relevant promotional information with your consent
3.4 Site Improvement
- Analysing data to improve the user experience
- Identifying demand for new games, features, and services
- Identifying and resolving technical issues on the site
Disclosure and Sharing of Information
dkwi does not sell your personal information to any third party. However, information may be shared in the following limited and necessary circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (such as bKash, Nagad, Rocket, or banks), technical infrastructure, and game operations. These partners receive only the information necessary to provide their designated services and are contractually bound to maintain confidentiality.
4.2 Legal Obligations
We may be required to provide relevant information to the appropriate authorities in response to a court order, government investigation, or other legal requirement. In such cases, we will provide only the information that is legally required.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In that case, we will notify you in advance and this Privacy Policy will continue to apply.
Data Security Measures
dkwi uses modern technology and methods to protect your personal and financial information. The key components of our security framework are listed below:
- SSL/TLS Encryption: All communication between your browser and our servers is secured with high-grade SSL encryption, making it practically impossible to intercept or alter data.
- Password Hashing: Your password is never stored in plain text — only a strong cryptographic hash is retained.
- Access Controls: Only authorised personnel can access the necessary data, and all access is logged.
- Regular Security Reviews: Our systems undergo regular security testing to identify new vulnerabilities.
- Data Minimisation Policy: Each service component has access only to the minimum data required for its function.
- Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.
Please keep in mind — no method on the internet is 100% secure. We are committed to ensuring maximum protection, and if a security incident occurs, we will notify you as quickly as possible.
Data Retention Period
dkwi retains your information only for as long as necessary. The key principles governing retention periods are as follows:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: Financial and identity-related information may be retained for a specified period after account closure to meet regulatory requirements.
- Transaction Records: Financial transaction records are retained in accordance with legal obligations.
- Marketing Communications: Marketing messages are stopped immediately upon your unsubscription.
Once the specified retention period ends, your information is securely deleted or anonymised.
Your Rights
We believe you should have full control over your information. You have the following rights:
7.1 Right of Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
7.2 Right of Rectification
If any of your information is inaccurate or incomplete, you may request a correction. dkwi will ensure corrections are made as promptly as possible.
7.3 Right of Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or legitimate interests.
7.4 Right to Withdraw from Marketing Communications
You may contact us directly at any time to stop receiving promotional emails or messages. This does not stop service-related notifications.
7.5 Right to Lodge a Complaint
If you have any complaint about how your information is processed, you may contact our support team directly.
Protection of Minors
dkwi strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor.
If we become aware that information has been collected from a person under the age of 21, we will immediately close that account and delete the associated information.
If a parent or legal guardian believes their child has registered on this platform, please contact us at [email protected].
Third-Party Services
Certain third-party technologies and services are used to operate our platform, such as payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, etc.). These third parties have their own privacy policies and we are not responsible for their data processing.
We work only with trusted, established service providers who maintain high security standards. All third parties are contractually obligated to comply with our privacy requirements.
Policy Changes
We may update this Privacy Policy from time to time to keep pace with changes in technology, law, or business operations.
For any significant changes, we will notify you through one or more of the following methods:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the site
- Your consent to the changes may be requested at login
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We therefore recommend visiting this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the dkwi support team:
- Email: [email protected]
- Live Chat: Connect to live chat 24/7 from any page on the site
- Language: Support is available in both Bengali and English
We take every request seriously and are committed to responding within a reasonable timeframe.
Access your account securely
Your information is completely secure at dkwi — with SSL encryption and fair play guaranteed, we are always ready to serve you.
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